5-Year Warranty
Every Tap Direct NFC product is built for daily, real-world business use.
That’s why all Tap Direct products are backed by a 5-year warranty from the date of delivery.
This warranty covers manufacturing defects, hardware faults, and NFC functionality issues that occur under normal use.
What the 5-Year Warranty Covers
If your Tap Direct product:
- Stops scanning correctly
- Develops a manufacturing or material fault
- Experiences NFC failure under normal business use
We’ll repair or replace the product at no cost to you.
How to Make a Warranty Claim
To make a warranty claim, please email jack@tapdirect.co with:
- Your order number
- A brief description of the issue
- A photo or short video (if applicable)
Once reviewed, we’ll confirm whether the product qualifies and provide next steps. If approved, we’ll arrange a repair or replacement, depending on the issue.
What’s Not Covered
The warranty does not cover:
- Loss or theft
- Intentional damage or misuse
- Cosmetic wear and tear (scratches, scuffs, fading)
- Damage caused by unauthorised modifications
Built to Last
Tap Direct products are designed to be reliable, simple, and durable — and we stand behind them long after your purchase.
Warranty applies to the original purchaser and covers normal business use only.