We want you to be happy with your Tap Direct product. If there is a problem with your order, please contact us and we will do our best to resolve it quickly.
To request a return, email hello@tapdirect.co within 14 days of receiving your order.
Returned items must be:
- In unused condition
- In the original packaging
- Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or Damaged Products
If your item arrives damaged, defective, or not as described, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.
Please contact us within 7 days of receiving your order with:
- Your order number
- A description of the issue
- Photos of the product (if applicable)
We will arrange a replacement or refund where appropriate.
Change of Mind
We do not offer refunds for change of mind purchases.
However, if your item is unused and in original condition, we may offer a store credit or exchange at our discretion.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Custom or Personalised Products
Customised or personalised NFC products (e.g. products printed with your business name, logo, or handle) cannot be returned unless faulty or damaged.
Shipping Returns
Return items should be sent to the address provided by our support team after your return request is approved.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Contact
For any return or refund enquiries, please contact:
Tap Direct hello@tapdirect.co